Privacy Policy

This Privacy Policy describes how Shandong HUAYU Vehicle Co., Ltd. ("HUAYU", "we", "us", or "our") collects, uses, and discloses your personal information when you visit our website at https://huayutrailer.com, submit an inquiry, or make a purchase. We are committed to protecting your privacy and handling your data responsibly.

1. Information We Collect

1.1 Device and Usage Information

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

• Web browser type and version
• IP address
• Approximate geographic location (country) derived from your IP address
• Pages visited, referring and exit pages, and time spent on pages
• Device type (desktop, mobile, tablet)

This information is collected to optimize website performance and understand visitor patterns.

1.2 Information You Provide

When you submit a contact form, inquiry, or place an order, we collect the information you provide directly, including:

• Name
• Email address
• Phone number / WhatsApp number
• Company name (if provided)
• Message content and product requirements
• Shipping address (for orders)

1.3 Payment Information

Payment processing is handled by third-party payment providers (such as PayPal). HUAYU does not directly collect, store, or process credit card numbers or bank account details on our servers. Payment information is transmitted securely via SSL-encrypted connections directly to the payment provider.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide customer support
• To process and fulfill your orders, including arranging production and shipping
• To send order confirmations, shipping updates, and after-sales communications
• To improve our website, products, and services based on usage patterns
• To understand the geographic distribution of our customers for better service
• To comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We will not use your personal information or photographs for advertising without your explicit consent.

3. IP Address and Geolocation

When you submit a contact form or inquiry on our website, we collect your IP address and use a third-party geolocation service to determine your approximate country location. This information is included in the inquiry notification sent to our sales team to help us better understand where our customers are located and provide region-appropriate service (e.g., recommending the nearest shipping port or relevant trade regulations).

This data is used solely for internal sales purposes and is not shared with external parties.

4. Cookies and Local Storage

Our website uses browser local storage to maintain your shopping cart across page visits. This data is stored locally on your device and is not transmitted to our servers unless you proceed to checkout.

We may also use cookies for site analytics and performance monitoring. You can control and manage cookies through your browser settings. Disabling cookies may affect certain website functionality.

5. Third-Party Services

We may share limited information with third-party services that help us operate our website and process transactions:

• PayPal: For processing online payments. PayPal's privacy policy governs the handling of payment data.
• Vercel: Our website hosting provider. Vercel may collect standard web server logs including IP addresses.
• IP Geolocation Service: Used to determine your approximate country from your IP address when you submit a form.

These third parties are only provided with the minimum information necessary to perform their services and are required to protect your data in accordance with applicable laws.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Inquiry and order records are retained for our business records and customer service follow-up. You may request deletion of your personal information at any time by contacting us.

7. Your Rights

GDPR (European Economic Area Residents)

If you are a resident of the European Economic Area (EEA), you have the right to access, correct, update, or delete your personal information. You also have the right to data portability and the right to object to processing. To exercise these rights, please contact us using the details below.

CCPA (California Residents)

If you are a California resident, you have the right to know what personal information we collect, request deletion of your data, and opt out of the sale of personal information. We do not sell personal information. To exercise your rights, please contact us.

8. Children's Privacy

Our website and services are intended for business use and are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses SSL/TLS encryption (HTTPS) to secure data transmission. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

10. Embedded Content

Pages on our website may include embedded content from other websites (such as YouTube videos or social media posts). Embedded content from external sites behaves as if you visited that site directly. These third-party sites may collect data about you, use cookies, and monitor your interaction with the embedded content.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The "Last Updated" date at the top of this page indicates when the policy was most recently revised. We encourage you to review this policy periodically.