Refund Policy

If you are not satisfied with your HUAYU purchase due to a verified quality issue, you have the right to request a refund. This refund policy works in conjunction with our Return Policy. Please read both policies carefully before initiating a refund request.

1. Refund Eligibility

• Refund requests must be submitted within 60 days from the date of delivery at the destination port. Refunds are limited to verified manufacturer defects, and HUAYU covers the return ocean freight (see our Return Policy).
• A valid Return Merchandise Authorization (RMA) number must be obtained before any refund can be processed. See our Return Policy for the RMA procedure.
• The product must be received by HUAYU and inspected before any refund is issued.

2. Refund for Manufacturer Defects

If the product is confirmed to have a manufacturer defect in workmanship, parts, or materials, HUAYU will issue a full refund of the purchase price. The refund will be processed within 7–10 business days after the inspection is completed.

3. Non-Defective Returns

HUAYU does not offer returns or refunds for reasons other than a verified manufacturer defect — for example change of mind, ordering errors, or specification preferences after delivery. A semi trailer is heavy commercial equipment built to the specification confirmed on your proforma invoice, which is why our sales team confirms every configuration with you in writing before production begins. For defect-related refunds, see Section 2; for order cancellations, see Section 4.

4. Order Cancellation Refunds

Our standard payment term is T/T: a 30% deposit confirms your order, and the 70% balance is paid before shipment. If you wish to cancel after paying the deposit:

• Before production starts: Full refund of the deposit.
• After production has started: HUAYU retains the documented material and labor cost incurred to that point from the deposit, and refunds the remainder. We provide a written breakdown of the costs retained.
• After shipment: Cancellation is no longer possible; our Return Policy governs from that point (see also Section 2).

For larger orders paid by irrevocable L/C at sight, cancellation is governed by the terms of the letter of credit and the proforma invoice. Contact our sales team for specific terms.

5. Refund Method

• Refunds are made by T/T bank transfer to the bank account that remitted the original payment. We do not refund to third-party accounts.
• Refunds are processed within 7–10 business days after the cancellation or defect is confirmed (see Section 6).
• After processing, the transfer may take 3–7 business days to appear in your account, depending on your bank and country.

6. Processing Timeline

Returned products are inspected within 5 business days of arrival, following the process in our Return Policy. Once the defect is confirmed, the refund is processed within 7–10 business days of the completed inspection (see Section 2). For cancellation refunds with no product return, the 7–10 business day period runs from approval of the cancellation. You will receive email confirmation once the refund has been issued.

7. Exclusions

Products that do not meet the return eligibility criteria outlined in our Return Policy are not eligible for refunds.